Banned with no explanation

So Ive been banned / suspended twice now. And when I try to reach out for an explanation I literally get nothing. And Im so fed up. I raved about this app/site for YEARS to everyone. It was my favourite free dating app ever. But its gone to crap. Please fix this issue because its really annoying to "violate terms and service" when you have absolutely no idea what you did wrong.

KayceAnnMarie about OkCupid Dating: Date Singles, v9.2.0